Shipping Policy

1. Order Processing

Orders are processed within 1–2 business days (Monday–Friday, excluding US federal holidays).

You will receive a confirmation email with tracking information once your order has shipped.

2. US Domestic Shipping

• Standard Shipping (USPS / UPS): 5–8 business days — Free on orders over $50; $4.99 on orders under $50
• Expedited Shipping (UPS / FedEx): 2–3 business days — $12.99
• Overnight Shipping: 1 business day — $24.99 (order by 12:00 PM EST)
• Tracking: All US orders include a tracking number sent via email.

3. European Union Shipping

• Estimated delivery: 7–14 business days
• Shipping cost: $9.99 flat rate (free on orders over $80)
• Carriers: DHL, PostNL, or local postal partners

Please note: AELVITA ships to the EU on DAP (Delivered at Place) terms — customs duties and VAT may be assessed by customs upon entry. These charges are the responsibility of the recipient. We recommend checking your country's import thresholds.

AELVITA is registered for EU VAT where required. VAT may be collected and displayed at checkout.

4. United Kingdom Shipping

• Estimated delivery: 7–12 business days
• Shipping cost: £7.99 flat rate (free on orders over £60)
• Import VAT may apply — we collect UK VAT at checkout for orders up to £135 where applicable.

5. Other International Destinations

• Estimated delivery: 10–21 business days depending on destination
• Shipping cost: Calculated at checkout based on destination and package weight
• International orders may be subject to import duties, taxes, and customs clearance delays — these are the buyer's responsibility.

6. Tracking Your Order

• A tracking link is sent to your email as soon as your order ships.
• You can also track your order at aelvita.shop using your order number and email.
• Please allow 24–48 hours for tracking information to update after you receive the shipping confirmation.

7. Delivery Issues

• Lost package: If your tracking shows delivered but you have not received the package, please wait 2 business days (delays can occur) then contact us at hello@aelvita.shop — we will file a carrier claim on your behalf.
• Damaged in transit: Contact us within 7 days of delivery with photos. We will send a replacement or issue a refund.
• Incorrect address: If you provided an incorrect address, contact us immediately at hello@aelvita.shop. If the order has not yet shipped, we can update the address. If already shipped, we cannot redirect the package — please refuse delivery if possible so it returns to us.