Refund & Return Policy

1. Our Commitment

At AELVITA, we stand behind the quality of every product. If you are not completely satisfied, we make it easy to return or exchange.

2. EU Customers — 14-Day Right of Withdrawal (Mandatory Legal Right)

If you are located in the European Union, you have the right to withdraw from your purchase within 14 days of receiving your order, without giving any reason, in accordance with the EU Consumer Rights Directive (2011/83/EU).

• To exercise this right, notify us within 14 days of delivery: hello@aelvita.shop — Subject: "Return Request – [Order Number]"
• You must return the item within 14 days of notifying us.
• We will refund the full purchase price, including standard shipping costs, within 14 days of receiving the returned goods.
• Exceptions to right of withdrawal: goods that have been clearly used, opened personal hygiene/care products (e.g., opened scalp serum), and custom-made items.

3. US & International Customers — 30-Day Return Policy

We offer a 30-day return window from the date of delivery for US and international customers.

Items must be: unused and in original condition, in original packaging, accompanied by proof of purchase.

4. How to Initiate a Return (All Customers)

• Step 1: Email hello@aelvita.shop with subject "Return Request – [Order Number]"
• Step 2: Include your order number, reason for return, and whether you prefer a refund or exchange
• Step 3: We will reply within 2 business days with a Return Merchandise Authorization (RMA) number and return instructions
• Step 4: Ship the item back to the address provided. We recommend using a tracked shipping service.
• Return shipping costs: Paid by the customer (unless the item is defective or incorrect). EU customers are responsible for return shipping costs unless the item is faulty.

5. Refund Processing

• Once we receive and inspect the returned item, we will process your refund within 5–10 business days.
• Refunds are issued to the original payment method.
• Original shipping charges are non-refundable (except for EU customers exercising right of withdrawal, where standard shipping is refunded).

6. Defective or Incorrect Items

If you receive a defective, damaged, or incorrect item, please contact us within 7 days of delivery with photos.

We will arrange a full refund or replacement at no cost to you, including return shipping.

7. Non-Returnable Items

The following cannot be returned: items that have been clearly used or opened (for personal hygiene products), items returned without prior authorization (no RMA number), items damaged due to customer misuse.

8. Bundle Orders

For bundle orders, all items must be returned together for a full refund. Partial bundle returns will be refunded at the individual item price minus any bundle discount applied.